Eight Sleep Adds ‘outage Mode’ To Smart Beds After Aws Problems Left Them Frozen

Eight Sleep Pod mattress toppers tin now beryllium controlled offline successful nan arena of early outages.

Some smart furniture users were rather virtually losing slumber complete nan monolithic AWS outage connected Monday. Eight Sleep’s elevating, temperature-controlling mattress systems were temporarily knocked retired of work by Amazon’s server issues, pinch users connected Reddit and X reporting their smart beds were stuck astatine sweltering temperatures and uncomfortable incline positions. Even our elder reviewer, Victoria Song, woke up connected Monday pinch an Eight Sleep Pod 4 stuck upright owed to nan outage.

“The AWS outage has impacted immoderate of our users since past night, disrupting their sleep,” Eight Sleep CEO Matteo Franceschetti said successful an X post connected Tuesday. “That is not nan acquisition we want to supply and I want to apologize for it.”

The company’s “Pod” mattress toppers — which commencement astatine $2,000 depending connected nan exemplary and size, alongside a monthly Autopilot subscription (starting astatine $17) to usage nan features — trust connected unreality connectivity. An progressive net relationship is required to power somesthesia and elevation settings via nan Eight Sleep app, and it antecedently didn’t supply a measurement to set features offline.

The institution started shipping retired a caller “outage mode” yesterday to reside this, Eight Sleep spokesperson Nadine Hachicho told The Verge, which allows nan app to pass pinch Pod devices complete Bluetooth erstwhile unreality infrastructure is unavailable. “During an outage, you’ll still beryllium capable to unfastened nan app, move nan Pod on/off, alteration somesthesia levels, and flatten nan base,” Hachicho said.

During nan AWS outage, customers reported that their beds were stuck successful immoderate settings had been progressive astatine nan time. A Reddit user claimed that 1 broadside of their furniture had “set itself to 110F and won’t move down.” Another personification also responded to Franceschetti’s X post, saying their furniture was stuck “in an inclined position.”

“I woke up excessively basking successful nan mediate of nan nighttime past nighttime and kept double-tapping for illustration a maniac to set nan temp down since I wasn’t getting immoderate haptic feedback. I only recovered retired why aft I sewage up successful nan morning,” said 1 Eight Sleep personification connected Reddit. “It would beryllium somewhat understandable that Autopilot stops moving because Eight Sleep’s backend is down but not being capable to moreover set nan somesthesia locally is ridiculous and wholly unacceptable for specified a high-end (and expensive) product.”

Franceschetti said that each Eight Sleep devices are “currently working” again arsenic of Tuesday, and said, “We will activity nan full night+24/7 to build an outage mode truthful nan problem will beryllium fixed highly quickly.” That’s surely a speedy solution promise, particularly erstwhile you see that Eight Sleep customers person been complaining astir the deficiency of offline characteristic controls for respective years now.